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FAQs

How do I go about checking in for my flights?

Most airlines allow online check-in 24 to 48 hours before departure. You can check in through the airline’s website or mobile app by entering your personal details and booking reference, then following the steps to get your boarding pass. If online check-in isn’t available, be sure to arrive early to complete check-in at the airport counter.

Aug 01, 2015/ By Admin

How can I modify my reservation?

To modify your reservation, you need to email or call us using the provided contact details. Changes depend on the service type, as some bookings don’t allow modifications and may require a new booking with new rates. Additionally, some service providers may charge fees for making changes.

Aug 01, 2015/ By Admin

Can I have my reservation cancelled?

Depending on the service provider, cancellations may incur fees.

Aug 01, 2015/ By Admin

Which payment methods are available ?

Available payment methods include bank transfers, cash, AMEX, Pay By Link, and credit or debit cards. A standard deposit is usually required (amount varies by booking), with the balance due six weeks before departure, while last-minute bookings require full payment upfront.

Aug 01, 2015/ By Admin

Are installment plans available?

For some reservations, flexible payment arrangements might be offered. For further information, speak with our sales team.

Aug 01, 2015/ By Admin

Is travel insurance necessary?

It is strongly advised to purchase travel insurance to protect against unforeseen cancellations, medical crises, and misplaced luggage.

Aug 01, 2015/ By Admin

Do I need visa for my destination?

Visa requirements vary by country, so it’s important to check with the respective embassy. Also, ensure your passport is valid for at least six months beyond your travel dates.

Aug 01, 2015/ By Admin

What is my baggage allowance?

Baggage allowance depends on the airline and your ticket type, so check your ticket details or the airline’s website for exact limits. If needed, you can purchase additional baggage online or through us before your trip.

Aug 01, 2015/ By Admin

Do you provide special needs passengers with assistance?

We can notify the service provider to assist passengers with special needs, but we are not liable if they cannot provide the service due to any circumstances. Please contact us at least 72 hours before departure to arrange assistance.

Aug 01, 2015/ By Admin

Does my destination have any COVID-19 restrictions?

COVID-19 restrictions vary by destination and can change frequently, so review airline policies and official travel advisories before departure. Some locations may require a negative test result or proof of vaccination.

Aug 01, 2015/ By Admin

How can I get in touch with customer service?

You can reach customer service by phone at +44 (0) 2033939788, +44 (0) 2033939384, or +44 7592 687777. Our support hours are Monday to Friday from 07:30 a.m. to 06:30 p.m., Saturday from 07:30 a.m. to 05:30 p.m., and Sunday from 09:30 a.m. to 04:30 p.m.

Aug 01, 2015/ By Admin

How long does it take for my reservation to be confirmed?

Reservation confirmation times vary by service. Flights are confirmed immediately after payment. Hotels usually confirm within minutes, though some may take up to 24 hours. Packages with custom arrangements can take up to 48 hours. You’ll receive an email or WhatsApp message as soon as each part is verified

Aug 01, 2015/ By Admin

What are the meanings of various board-based terms?

There are several types of lodging meal plans. Room only offers no meals, just accommodation. Self-catering provides a kitchen for guests to prepare their own food. Bed & Breakfast includes daily breakfast. Half-board covers breakfast and one main meal, usually dinner. Full board includes breakfast, lunch, and dinner. All-inclusive offers all meals, snacks, and some drinks throughout the stay.

Aug 01, 2015/ By Admin